Position Title: Contact Tracer and Resource Advocate
Rate of Pay: $25 per hour
Hours per week: 10 – 20 hours per week
Summary of Position Description:
COFA Alliance National Network is partnering with Oregon Health Authority in seeking dedicated individuals to serve as Contact Tracers to support the various Oregon County Public Health in an effort to prevent the further spread of COVID-19. The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact with during the timeframe while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow and must comply with policies and procedures provided by Oregon Health Authority (OHA), and any training provided including, but not limited to, confidentiality and culturally responsive practices. The position will work remotely and will also include conducting a virtual needs check and connecting at-risk COVID-19 positive patients and people in quarantine to community resources.
Job responsibilities include,
- Participate in OHA training to learn procedures for contact tracing and scripts to follow.
- Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.
- Help patients recall everyone with whom they have had close contact with during the timeframe while they may have been infectious. Call the contacts to discuss their potential exposure.
- Communicate with contacts in a professional and empathetic manner.
- Collect and record information on symptoms into a Client Resource Management (CRM) platform/database.
- Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
- Call each person under active monitoring daily to check that there is no onset of symptoms.
- Maintain contact with the supervisor.
Conduct other related duties as assigned.
- Coordinate contact tracing efforts, including making calls to interview traced contacts, assessing symptoms, determining exposure and referring them for testing.
- Provide contacts with information on isolation and quarantine procedures in the language they are most comfortable in.
- Give excellent customer service and conduct interviews in a professional manner that reflects emotional and cultural awareness.
- Have an understanding of community support and resources when providing information and ensure that information is culturally relevant.
- Participate in all training sessions.
- Collect and record accurate information and always ensure the accuracy and integrity of the information.
- Comply with all Public Health regulations, including those aimed at protecting personal information.
- High School Diploma or GED.
- Familiarity with and experience working in Oregon health care system.
- Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
- Good writing skills and ability to communicate verbally in a professional and empathetic manner.
- Great organizational skills, a self-starter, and have the ability to work in an environment with strict deadlines.
- Ability to comply with regulations, handle confidential information with discretion and professionalism and communicate official information in an appropriate manner.
- Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training, including a Customer relationship management (CRM) software.
- Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
- Ability to speak, read, and write in English as well as proficiency and fluency in one of the four primary COFA languages (Pohnpeian, Chuukese, Marshallese and Palauan) is required.
- Access to a telephone, computer, and reliable internet connection.
- Must exhibit sound judgement and good interpersonal communication and customer service skills.
- College-level education (i.e. Bachelor’s degree in social work, public health or a related field, or 4 years of related professional experience is preferred.
- Experience with or knowledge of social work or public health is preferred.
- Flexibility, professionalism and the ability to manage multiple projects simultaneously are highly valued attributes
- Preference will be given to residents of the following Oregon counties: Union, Washington, Marion, Polk, Multnomah and Clackamas.
- This will start as a part-time (approximately 20 hours per week) position.
- This is a remote position.
- Contact Tracers will serve multiple counties in Oregon.
- Submit a letter of interest, resume and list of 3 references to email@example.com