COFA Translator and Resource Advocate

Position Title: COFA Translator and Resource Advocate
Rate of Pay: $15 – $20 per hour or Up to 75 cents per word depending on language
Estimated Hours per week: 10 – 15 hours per week

Summary of Position Description:
COFA Alliance National Network is partnering with Oregon Health Authority in seeking dedicated individuals to assist as a Translator & Resource Advocate to support the various Oregon County Public Health in an effort to prevent the further spread of COVID-19. The position will work remotely to conduct a virtual needs check and connect at-risk COVID-19 positive patients and people in quarantine to community resources.

Job Responsibilities include,

  • Read and review current material already written in English and translate it into one of the COFA languages as needed.  
  • Interprets written or spoken material into one or more of the COFA Pacific Island  languages. Understands the cultural relevancy and ensures meaning and context are maintained.
  • Identify social services and community resources that would benefit COVID-19 patients and their families, such as food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine.
  • May assist as a support advocate for the community including, conducting virtual needs checks with clients and their families, and connect them to community resources.
  • Assist the Contact Tracers with phone calls to COVID-19 patients when needed and if appropriate. 
  • Communicate with contacts in a professional and empathetic manner.
  • Collect and record information on symptoms into a Client Resource Management (CRM) platform .
  • Proofread and edit other translators’ work when needed.
  • Assist with language specific needs in written materials and video especially focused on modes that are most used by the communities and will be received well by them.
  • Participate in all training necessary for the role.
  • Maintain contact with the supervisor.
  • Conduct other related duties as assigned.

Minimum Qualifications

  • High School Diploma or GED.
  • Familiarity with and experience working in Oregon health care system.
  • Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Good writing skills and ability to communicate verbally in a professional and empathetic manner.
  • Great organizational skills, a self-starter, and have the ability to work in an environment with strict deadlines.
  • Ability to comply with regulations, handle confidential information with discretion and professionalism  and communicate official information in an appropriate manner.
  • Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training including a Customer relationship management (CRM) software.
  • Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
  • Ability to speak, read, and write in English as well as proficiency and fluency in one of the four primary COFA languages (Pohnpeian, Chuukese, Marshallese and Palauan) is required.
  • Access to a telephone, computer, and reliable internet connection.
  • Must exhibit sound judgement and good interpersonal communication and customer service skills.

Desired Qualifications

  • College-level education (i.e. Bachelor’s degree in social work, public health or a related field, or 4 years of related professional experience is preferred.
  • Experience with or knowledge of social work or public health is preferred.
  • Flexibility, professionalism and the ability to manage multiple projects simultaneously are highly valued attributes
  • Preference will be given to residents of the following Oregon counties: Union, Washington, Marion, Polk, Multnomah and Clackamas.

Additional Information

  • This is a part-time (approximately 20 hours per week) position.
  • This is a remote position.
  • Submit a letter of interest, resume and list of 3 references to bmoses@cann.us