Position Title: COFA Translator and Resource Advocate
Rate of Pay: $15 – $20 per hour or Up to 75 cents per word depending on language
Estimated Hours per week: 10 – 15 hours per week
Summary of Position Description:
COFA Alliance National Network is partnering with Oregon Health Authority in seeking dedicated individuals to assist as a Translator & Resource Advocate to support the various Oregon County Public Health in an effort to prevent the further spread of COVID-19. The position will work remotely to conduct a virtual needs check and connect at-risk COVID-19 positive patients and people in quarantine to community resources.
Job Responsibilities include,
- Read and review current material already written in English and translate it into one of the COFA languages as needed.
- Interprets written or spoken material into one or more of the COFA Pacific Island languages. Understands the cultural relevancy and ensures meaning and context are maintained.
- Identify social services and community resources that would benefit COVID-19 patients and their families, such as food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine.
- May assist as a support advocate for the community including, conducting virtual needs checks with clients and their families, and connect them to community resources.
- Assist the Contact Tracers with phone calls to COVID-19 patients when needed and if appropriate.
- Communicate with contacts in a professional and empathetic manner.
- Collect and record information on symptoms into a Client Resource Management (CRM) platform .
- Proofread and edit other translators’ work when needed.
- Assist with language specific needs in written materials and video especially focused on modes that are most used by the communities and will be received well by them.
- Participate in all training necessary for the role.
- Maintain contact with the supervisor.
- Conduct other related duties as assigned.
- High School Diploma or GED.
- Familiarity with and experience working in Oregon health care system.
- Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
- Good writing skills and ability to communicate verbally in a professional and empathetic manner.
- Great organizational skills, a self-starter, and have the ability to work in an environment with strict deadlines.
- Ability to comply with regulations, handle confidential information with discretion and professionalism and communicate official information in an appropriate manner.
- Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training including a Customer relationship management (CRM) software.
- Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
- Ability to speak, read, and write in English as well as proficiency and fluency in one of the four primary COFA languages (Pohnpeian, Chuukese, Marshallese and Palauan) is required.
- Access to a telephone, computer, and reliable internet connection.
- Must exhibit sound judgement and good interpersonal communication and customer service skills.
- College-level education (i.e. Bachelor’s degree in social work, public health or a related field, or 4 years of related professional experience is preferred.
- Experience with or knowledge of social work or public health is preferred.
- Flexibility, professionalism and the ability to manage multiple projects simultaneously are highly valued attributes
- Preference will be given to residents of the following Oregon counties: Union, Washington, Marion, Polk, Multnomah and Clackamas.
- This is a part-time (approximately 20 hours per week) position.
- This is a remote position.
- Submit a letter of interest, resume and list of 3 references to firstname.lastname@example.org